Care & Communication Resources
The recognized guidance behind Evo's approach to patient, dignified, simple, and respectful communication.
Download PDFThe guidance behind Evo's approach
Evo is designed to communicate with patience, dignity, simplicity, and respect.
The communication principles and safeguards that inform Evo's approach have been developed with reference to published guidance from recognized organizations in dementia care, healthy aging, caregiver support, and emotional well-being.
Across these resources, common principles include speaking calmly and clearly, avoiding unnecessary correction or confrontation, responding to emotion with reassurance, allowing time to respond, simplifying questions and instructions, and preserving the dignity of the person.
Alzheimer's Association
Provides education and support for people living with Alzheimer's disease and other dementias, their families, and caregivers.
Its communication guidance emphasizes patience, understanding, good listening, clear communication, and adapting communication as dementia progresses.
Resource- Communication and Alzheimer's
National Institute on Aging
Provides research-based information about Alzheimer's disease, dementia, aging, behavior, and communication.
Its guidance advises caregivers not to speak angrily, interrupt, argue, talk about the person as though they are absent, or test whether the person remembers.
Resources- Do's and Don'ts: Communicating With a Person Who Has Alzheimer's Disease
- Communicating With Someone Who Has Alzheimer's Disease
- Coping With Hallucinations, Delusions, and Paranoia
- Coping With Agitation, Aggression, and Sundowning
Alzheimer's Society
Provides practical guidance for communicating with and supporting people living with dementia.
Its resources emphasize careful listening, encouragement, adapting communication to the individual, respectful body language, and recognizing emotions and non-verbal signals.
Resources- How to Communicate With a Person With Dementia
- Communicating and Dementia
- Non-Verbal Communication and Dementia
Family Caregiver Alliance
Provides education, services, and practical resources for families caring for adults with physical and cognitive conditions.
Its guidance recommends a positive emotional tone, clear messages, simple questions, patient listening, and responding to the feelings behind a person's words.
Resources- Ten Tips for Communicating With a Person With Dementia
- Caregiver's Guide to Understanding Dementia Behaviors
National Health Service
Provides practical guidance for communicating with people living with dementia.
Its recommendations include active listening, attention to body language and facial expression, clear communication, patience, reassurance, and avoiding unnecessary confrontation during distress.
Resources- Communicating With Someone With Dementia
- Coping With Dementia Behaviour Changes
National Alliance on Mental Illness
Provides mental-health education and communication resources relevant when responding to fear, emotional distress, unusual beliefs, or other difficult experiences.
Its supportive-relationship guidance emphasizes validation and reflective listening without requiring agreement with every belief or perception.
Resource- Maintaining a Positive Relationship With a Loved One Living With Mental Illness
How Evo uses these principles
These resources help inform Evo's communication safeguards and response principles. Evo is designed to:
- Avoid shaming, blaming, ridicule, or infantilizing language.
- Avoid arguing with or unnecessarily correcting a person.
- Avoid testing or quizzing a person's memory.
- Use simple, understandable language and manageable steps.
- Respond to distress with calmness and reassurance.
- Acknowledge feelings without unnecessarily reinforcing confusion.
- Avoid frightening, threatening, or confrontational language.
- Preserve the person's dignity and sense of involvement.
- Allow time and space for communication.
- Respond with patience when questions or concerns are repeated.
Evo's communication approach and safeguards are continually reviewed and refined as the system develops and established guidance evolves.
Important note
Evo is a companionship and support service. It is not a medical device, does not diagnose or treat dementia, Alzheimer's disease, or any other medical or mental-health condition, and does not replace physicians, professional caregivers, emergency services, or appropriate human supervision.